backbone Optimization

customer VPN engineer

The objective of this service line is to provide end-to-end ownership for all internal migration orders for network optimizations projects.

The team coordinates and provides support for major projects to enhance the backbone network, proactively identify and resolve problems.

This team is responsible for providing the on-time and error-free, implementation, operational maintenance of designated VPN, including the design/validation, configuration, planning and end-to-end testing, audit and reporting.

backoffice services

The main role of this service line is to assist Sourcing buyers and managers in the daily management of the Sourcing data which includes Supplier management, catalogue creation and updates, sourcing contacts and other support to the Sourcing staff.

The mission of this service line is to handle incoming calls and manage service restoration according to standing processes and to individual skill set and knowledge.

The main responsibility is to provide technical support to customers by ensuring proper handling, processing and tracking of support actions needed for fault resolution.

end user support

Orange and Cisco have created a strategic partner relationship to jointly sell and deliver Cisco Telepresence services worldwide.

Telepresence is a visual communication solution designed to give a realistic experience of being in the presence of others who are actually in a remote location. The Mauritius MSC acts as the Service Desk front for our custtomers.